Your Questions, Answered.
Find clear answers to the most frequently asked questions about our food, service, ordering process, locations, and restaurant policies.
Reservations
How do I make a reservation?↓
You can make a reservation by calling us at (555) 123-4567 or using our online booking system. We recommend booking in advance, especially for weekends and holidays.
What is your cancellation policy?↓
We require at least 2 hours notice for cancellations. For parties of 6 or more, we require 24 hours notice.
Do you accept walk-ins?↓
Yes, we accept walk-ins based on availability. However, reservations are recommended to guarantee seating.
What is the maximum group size?↓
We can accommodate groups up to 20 people. For larger parties, please call us to discuss special arrangements.
Delivery & Pickup
What is your delivery radius?↓
We deliver within a 5-mile radius of our restaurant. Delivery fee is $3.99 for orders under $30.
How long does delivery take?↓
Typical delivery time is 30-45 minutes. During peak hours, it may take up to 60 minutes.
Is there a minimum order for delivery?↓
Yes, the minimum order for delivery is $15. There is no minimum for pickup orders.
Do you offer contactless delivery?↓
Yes, we offer contactless delivery. Please specify this preference when placing your order.
Menu & Allergens
Do you have vegan options?↓
Yes, we offer several vegan options including vegetable hibachi, avocado rolls, and tofu-based dishes.
Can you accommodate gluten-free diets?↓
We have gluten-free options available. Please inform your server about any dietary restrictions when ordering.
How do you handle food allergies?↓
We take food allergies seriously. Please inform us of any allergies when ordering, and we will take appropriate precautions.
Are your ingredients fresh?↓
Yes, we source fresh ingredients daily and prepare everything to order. Our fish is delivered fresh daily.
Events & Private Dining
Do you host private events?↓
Yes, we offer private dining for special occasions. Please call us at least one week in advance to discuss arrangements.
Can you cater events?↓
We offer catering services for events of 10 or more people. Contact us for a custom quote and menu options.
Do you have a private dining room?↓
We have a semi-private dining area that can accommodate up to 15 people. Full restaurant buyouts are also available.
What is included in catering packages?↓
Our catering packages include food, serving utensils, and disposable plates. Setup and cleanup services are available for an additional fee.
Loyalty Program & Offers
Do you have a loyalty program?↓
Yes! Join our Red Bowl Rewards program to earn points on every purchase and receive exclusive offers.
How do I sign up for rewards?↓
You can sign up in-store, online, or through our mobile app. It's free to join and you'll start earning points immediately.
What are the current promotions?↓
We regularly offer promotions like 20% off first orders for new customers and happy hour specials. Check our website for current offers.
Do you offer student discounts?↓
Yes, we offer a 10% student discount with valid student ID. This applies to dine-in orders only.
Payment Methods
What payment methods do you accept?↓
We accept cash, all major credit cards (Visa, MasterCard, American Express, Discover), and mobile payments (Apple Pay, Google Pay).
Do you accept checks?↓
We do not accept personal checks. We accept cash, credit cards, and mobile payments only.
Can I split the bill?↓
Yes, we can split bills up to 4 different payment methods for dine-in customers.
Do you add gratuity automatically?↓
We add an 18% gratuity for parties of 6 or more. For smaller parties, gratuity is at your discretion.
