Know Your
Privacy Rights
Learn how Red Chili collects, uses, and safeguards your personal information when you use our services.
1. Overview of Our Privacy Policy
This Privacy Policy applies to Red Chili’s operations in the United States and governs the personal information obtained by Red Chili in various contexts. These include when you access or use our websites, mobile experiences, or any other services that link to this Privacy Policy; engage with us through communications; order through our third-party partners; interact with us on social media; or participate in our programs or events.
Please note that some Red Chili restaurants may be independently owned and operated franchise locations. Their handling of personal information is subject to their own privacy policies. If you wish to exercise any rights related to information processed by a Red Chili franchise location, please contact that restaurant directly. Where applicable, we will coordinate with the franchise owner to address your request as required by law.
We may provide different or additional privacy notices for certain activities, programs, and offerings. Additionally, “just-in-time” notices may be provided to further explain our practices or offer more choices regarding your personal information. Our websites may contain links to third-party sites or applications. We do not control the privacy practices of these third parties and encourage you to review their privacy policies.
2. Types of Personal Information We Collect
The personal information we collect depends on your interactions with us and our products and services. “Personal information” refers to data that identifies, relates to, describes, or can be associated with you. We may collect:
Basic Identifying Information such as your full name, alias, postal address, email address, phone number, date of birth, account name, signature, username, or social media handle.
Device Information & Unique Identifiers including device ID, IP address, cookies, beacons, pixel tags, mobile ad identifier, or similar unique identifiers.
Internet or Other Network Activity such as browsing or search history and information about your interactions with our websites, apps, emails, or advertisements.
Geolocation Data including information that allows us to determine your location, such as manually provided location details or data sent by your device.
Payment Information such as credit or debit card numbers and billing details.
Commercial Information including products or services purchased, returned, exchanged, or considered, as well as preferences and loyalty program activity.
Demographic Data such as age, gender, and general household information, which may include characteristics protected under state or federal law.
User Content including communications with us and any content you provide (e.g., reviews, photos, videos, survey responses, social media profiles, testimonials).
Audio & Visual Information including photographs, images, videos, and recorded customer service calls.
Inferences drawn from or created based on the information listed above.
3. Methods of Collecting Your Personal Information
We gather personal information about you from various sources, including:
Directly from You: When you make a purchase, create an account or profile, order delivery, join a loyalty program, contact us, respond to surveys, participate in sweepstakes or promotions, or sign up for emails/texts.
Cookies & Automatic Data Collection: When you visit our websites, use our apps, open or click on our emails, or interact with our advertisements, we and our partners automatically collect certain information using cookies, web beacons, pixels, internet tags, web server logs, and similar tools (see “Cookies and Similar Tracking Technologies” below).
Franchisees & Third-Party Partners: We obtain information from independently owned franchisees and partners we work with for ordering, delivery, marketing, and analytics.
Social Media Platforms & Networks: If you interact with us on social media or use social features (plugins, widgets, or tools) on our sites/apps, we collect information shared with us or provided by those platforms.
Other Sources: We may obtain information from data analytics providers, marketing/advertising service providers, fraud prevention vendors, service providers acting on our behalf, or publicly available sources. We also create information based on our analysis of the data collected.
4. Cookies and Similar Tracking Technologies
We and our third-party service providers use cookies, web beacons, pixels, internet tags, and similar technologies to gather information when you interact with our websites, apps, and email communications. Some tracking technologies are essential for security, saving preferences, and basic site functions. These “required” technologies cannot be opted out of, but you can remove them via your browser settings (note: some features may not function without them).
We allow third parties to use tracking technologies for analytics (e.g., Google Analytics) to understand visitor interactions and improve our products and services. For details on Google’s practices or to opt out, please see Google’s policies and the Google Analytics opt-out tools.
We also use tracking for advertising (e.g., Meta Pixel) to manage and display ads, tailor ads to your interests, and send abandoned cart reminders. You can modify your privacy preferences via the Privacy/Consent link in our site footer.
5. How We Use Your Personal Information
We use personal information for:
Providing Products & Services: Fulfilling orders, processing payments, providing receipts and updates, sending account notifications, and managing accounts.
Communicating with You: Responding to inquiries, follow-ups, customer service, and franchise inquiries.
Administering Programs: Managing loyalty programs and rewards, and facilitating discussion forums or communities.
Marketing & Promotions: Sending marketing communications, showing tailored advertisements, and managing promotions.
Analytics & Personalization: Improving services, understanding interactions, personalizing experiences, and making recommendations.
Security & Fraud Prevention: Detecting, investigating, and preventing fraudulent or illegal activities.
Legal Obligations: Complying with laws, establishing/exercising legal rights, and defending against claims.
Core Business Functions: lighttaining records, preventing loss and fraud, ensuring site/app functionality.
Assisting Franchisees: Supporting independently owned and operated franchisees in their operations.
6. How We Share Your Personal Information
In addition to specific situations described elsewhere in this policy, we share personal information in the following circumstances:
Corporate Affiliates & Franchisees: With our corporate affiliates and independently owned/operated franchisees to provide requested products/services or for other purposes with your consent or as permitted by law.
Service Providers: With third parties supporting core functions such as order fulfillment, delivery, marketing, payment processing, fraud investigation, and customer service.
Third-Party Partners: With partners for joint products, services, or promotions.
Social Platforms & Networks: Through features on our websites/apps that connect to social media.
Public Forums: With the public if you submit information in public forums (e.g., reviews).
Legal Process: In response to legal requests or to protect our rights, employees, agents, and affiliates.
Business Transfers: With another entity if we are involved in a merger, acquisition, or sale of assets.
We do not sell personal information.
7. Protecting Your Personal Information
Personal information is stored on our servers or those of our service providers and is accessible by authorized personnel only. We implement reasonable physical, electronic, and procedural safeguards to protect your information. However, no method of transmission over the Internet is completely secure. Please notify us immediately if you suspect unauthorized use of your account or password.
8. Your Rights
Depending on your location, you may have rights regarding your personal information, including access, correction, deletion, and withdrawal of consent. To exercise these rights, you can:
Access & Deletion: Submit a request via email at privacy@redchili.com or call (###) ###-####.
Updates & Corrections: Update your information by logging into your account or contacting us via email or phone.
Identity Verification: We may need to verify your identity to process certain requests.
9. International Data Transfer
By submitting your personal information to us, you consent to its transfer, storage, and processing outside your country of residence, including in the United States.
10. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we learn that such information has been collected, we will delete it.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational needs. We will post the date of the latest update at the top of this page. Significant changes will be communicated as appropriate.
12. Contact Us
If you have questions, comments, or concerns about this Privacy Policy or our data practices, please contact us at:
📧 +1 240-563-1192
🌐 ask@redchili.com
📍 6251 Livingston Rd, Oxon Hill, MD 20745, USA.
13. Information for California & Virginia Residents
Residents of California and Virginia have specific privacy rights under applicable state laws (e.g., CCPA/CPRA; VCDPA). These may include the right to access, correct, delete, and opt out of the sale or sharing of personal information, as well as the right to non-discrimination for exercising these rights. We do not sell personal information. Requests can be submitted using the contact methods listed above and are subject to legal restrictions and verification requirements.
